Case Study Elliott County sits in the very heart of the Appalachian Mountain coal country of eastern Kentucky. It’s a region known for its rolling hills, folk-art traditions, bluegrass music, and, of course, coal mining. The county is mostly rural— agriculture is its economic mainstay, and the county seat, Sandy Hook, is its only town. The county’s 9-1-1 calls, as well as its public-safety and law-enforcement dispatching, are all handle

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