Case Study
E4E Improves Customer Satisfaction
www.zoomint.com Copyright © 2009 ZOOM International. All rights reserved Case study Over the last decade, a signi? cant change in the business environment has caused organizations around the world to transform their business model in order to maintain leadership. This change is hyper-competition – a state that renders traditional competitive advantage unsustainable. Rapid product introductions to battle the pressures of commoditization is i