“ “ Name KENYA POWER & LIGHTING COMPANY Industry Electricity Distribution Location Nairobi, Kenya Contact center type Primarily inbound complaints and inquiries related to billing, connections and insurance Contact center platform Cisco Unified Communications Manager (CUCM) Number of agents 120 (operating 24 hours per day) agents, 4 shift supervisors, and 7 quality supervisors (30 agents per shift) Technology Partner Expertflow An African po

Join for free to read