Case Study

Genpak Improves Customer Satisfaction with Systematic Rebates and Accruals

Genpak Improves Customer Satisfaction with Systematic Rebates and Accruals

Pages 3 Pages

Genpak, a leading food packaging manufacturer in North America, faced challenges with manual rebate management, delayed payments, and inconsistent data reporting, impacting customer satisfaction. To address these issues, Genpak implemented Vendavo's Rebate & Channel Manager, which streamlined the rebate and accrual process, integrating seamlessly with their existing systems. This solution enabled Genpak to provide timely, consistent payments, improved customer service, and gave the sales team better visibility into pricing, rebates, and payment details. As a result, Genpak improved customer satisfaction, enhanced reporting, and maintained its leadership in the food packaging industry.

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