Case Study

E-Commerce Provider Mercato Automates Contact Center Operations at Scale with Airkit

E-Commerce Provider Mercato Automates Contact Center Operations at Scale with Airkit

Pages 2 Pages

Mercato provides an e-commerce platform to connect millions of customers with the grocers they love across 48 states. In a double-sided marketplace, Mercato must serve both its end customers, the users purchasing groceries, and their grocers, the users supplying the groceries, at a level of excellence.

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