City of Santa Fe was charged with higher maintenance fees from Oracle Support for their stable JD Edwards ERP applications.
City of Santa Fe was charged with higher maintenance fees from Oracle Support for their stable JD Edwards ERP applications.
1 PagesW E N S CHALLENGE City of Santa Fe was charged with higher maintenance fees from Oracle Support for their stable JD Edwards ERP applications. They had no immediate urgency to upgrade or stay code current with Oracle’s continuous release of updates. The city saw no major benefits to justify the cost of upgrading to EnterpriseOne (E1) 9.1, and with restrictive government budget assessments, City of Santa Fe looked for alternative support providers. APPROACH City of Santa Fe considered the top two third-party support vendors, but chose Spinnaker Support for their strong reputation and financial health. Compared to vendor support, the City saved thousands of dollars off their annual budgets and could reinvest funds into other IT projects and government programs. SOLUTION Spinn
