Impel’s Chat AI helped Elder Ford of Tampa by providing a fully autonomous, humanlike webchat solution that operates 24/7 without constant staff intervention. Powered by generative AI and large language models, it handles complex customer inquiries instantly, including VIN-specific questions and service-related leads, converting interest into qualified appointments. The system integrates seamlessly with CRM to schedule appointments automatically, reducing administrative workload while ensuring rapid, personalized engagement that drives more qualified leads and improves operational efficiency.

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