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Case Study

Driving Revenue through Customer Experience

Driving Revenue through Customer Experience

Hinduja Global Solutions
Pages 2 Pages

Objective Our history with this worldwide financial services company dates back to 2001, starting with a small program in the Philippines handling general bill payments and enrollment via phone, billing inquiries and complaints for U.S. based credit card holders. Specifically, this client took an in-depth look at Net Promoter Scores (NPS © ) within their credit card client base. They determined that incremental increases in their NPS score wo

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