Driving Faster Customer Service With Five9 Salesforce Integration “ We’ve found Five9 to be exceptional in their knowledge of contact centers and especially their knowledge of Salesforce and contact centers.” Davo Muttiah – Change Manager, CARFAX Customer Profile CARFAX owns the world’s largest vehicle history database. Their vehicle history reports help millions of customers every day to confidently shop, buy, own, and sell used cars. In their Centreville, VA location they have 130 agents in customer service and sales who on a daily basis assist customers, dealers, banks, insurance agents and service shops to interpret a vehicle’s past. Salesforce’s CRM (customer relationship management) platform has been integral to CARFAX’s sales and customer service teams. Challenge C

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