CUSTOMER STORY Industry: Education Location: Oxford, United Kingdom Size: 18,000 students and 3,000 staff Driving excellence with estates and facilities service management Eliminates paper-based and manual workflows Allows complete visibility into the progress and status of requests Increase in requests handled by the service desk 60% Oxford Brookes University relies on estates and facilities management to keep pace with campus requests Set in a historic city, Oxford Brookes is one of the UK’s leading modern universities, which enjoys an international reputation for teaching excellence and innovation. The university’s estates and facilities management (EFM) organisation plays a critical role in supporting its students and staff members. The team is responsible for the

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