Driving Excellence with Estates and Facilities Service Management Set in a historic student city, Oxford Brookes is one of the UK’s leading modern universi- ties that enjoys an international reputation for teaching excellence and innovation. The university’s Estates and Facilities Management (EFM) organisation plays a critical role in supporting its 18,000 students and 3,000 staff. The team is responsible for the planning, development, and maintenance of the university estate, which includes four campuses, five large halls of residence, and providing support services to all faculties and departments. The EFM operation was handling approximately 10,000 planned tasks per year, yet at the same time reactive maintenance had reached levels of 12,000 requests per year. These tasks could

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