Case Study
Driving Efficiency In Shared Service Centers
2020 Driving Efficiency In Shared Service Centers How ProHance helped increase produc?vity by at a Top Telecommunica?ons Company. 20%ProHance is a comprehensive cloud-based enterprise workforce analy?cs solu?on that op?mizes workforce performance and processes. ProHance's robust, intelligent analy?cs engine combined with its process automa?on capabili?es drive measurable business outcomes, improve decision making, enable con?nuous improvement and boost employee engagement. ProHance is used by leading Shared Services, BPO, KPO, and IT Services organiza?ons across the globe. INDIA Office #731, 2ndFloor, 3rdBlock, Koramangala, Bangalore, 560 034 www.prohance.net Marke?ng@prohance.net +91 80 41467330 Challenges Opera?ons Leaders at Global Business Service centers found it difficult to account