2020 Driving Efficiency in IT Enabled Services Top ITES Provider Used ProHance to Save in one year. $8 MMProHance is a comprehensive cloud-based enterprise workforce analy?cs solu?on that op?mizes workforce performance and processes. ProHance's robust, intelligent analy?cs engine combined with its process automa?on capabili?es drive measurable business outcomes, improve decision making, enable con?nuous improvement and boost employee engagement. ProHance is used by leading Shared Services, BPO, KPO, and IT Services organiza?ons across the globe. INDIA Office #731, 2ndFloor, 3rdBlock, Koramangala, Bangalore, 560 034 www.prohance.net Marke?ng@prohance.net +91 80 41467330 Challenges At their India center the client faced several challenges across customers groups. A lea

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