Organisation and team performance case study: Driving business change in a nationwide retail network by delivering actionable insight 2 2019 © Rubica Change and Analytics Ltd. Volkswagen Group UK How can you make sure you’re measuring the data that matters? This was the challenge that faced Volkswagen Group UK. The company wanted to drive business change through its retailers, but the existing performance management systems were not fit for that purpose. Volkswagen Group UK brought Rubica on board to advise on a new system that would improve customer service and drive business change. The result? Actionable insights that are delivering real benefits. The challenge: improving fleet mobility and customer service When a customer’s vehicle is unexpectedly off

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