DineroMail is Latin America's leading Internet payments solution. DineroMail is Latin America’s leading Internet payments solution. DineroMail specializes in aggregating various local payment gateways and processors into one common interface and API, making things easier for thousands of merchants. We had a conversation with Juan José Noguera, DineroMail’s Customer Manager about how they use Kayako to support many customers of several brands over all the support channels. Usability, Flexibility and Comprehensive Reporting "One of our key requirements was a helpdesk that gave the customer more control. We wanted a system that made the support process more transparent and allowed customers to self-service," says Juan. "In the past only our support agents had access to tickets, so our custome

Join for free to read