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Quick Heal Increases Productivity And Extends Service Hours With Kayako

Quick Heal Increases Productivity And Extends Service Hours With Kayako

Kayako
Pages 2 Pages

Challenges Quick Heal Technologies is a leading provider of internet security tools and anti-virus software. They serve millions of users worldwide. The problem? Their customer service processes and tools could not keep up with the high volume of requests. Inquiries were falling through the cracks and customers were struggling to get the support they needed in a timely manner. The company had support requests coming in from many different sources, but they didn’t have a system in place that could track those conversations.

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