Digital Transformation at CFAO Improves Customer Satisfaction, Creates New Revenue Channels
Digital Transformation at CFAO Improves Customer Satisfaction, Creates New Revenue Channels
2 PagesCFAO + InterSystems Digital Transformation at CFAO Improves Customer Satisfaction, Creates New Revenue Channels InterSystems Data Platform Technologies Fuel Connected Solutions CFAO is a 4.2 billion euro logistics company based in France that does business in 36 African countries, 7 French overseas territories, Denmark, Portugal, Italy, India, and Vietnam. With 140 operational subsidiaries, CFAO found it difficult to be as responsive as they wanted. “We lacked sufficient transparency into our process flows,” says Anthony Gillaizeau, IT Manager at CFAO. “We couldn’t quickly track ordered products, the status of orders in the various systems, and so on.” To meet these challenges, CFAO leveraged InterSystems data platform capabilities in a number of new, connected solutions. Proj
