Case Study Difficult Conversations Training for Selfridges Case Study – Difficult Conversations Training for Selfridges Client: Selfridges & Co Ltd Context: As three times winner of ‘Best Department Store in the World’ Selfridges is a global brand. Selfridges contact Globis Mediation Group for support with delivering training on difficult conversations. Clive Lewis and Paul Chudleigh of Globis, spent time understanding the exact needs of Selfridges. The course needed to focus on peer to peer conversations rather than typical manager to direct report conversations. Project: Led by Globis trainer Paul Chudleigh, the project began with ensuing that we understood exactly what successful training would look like to Selfridges. We worked with Selfridges to explore th

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