Did I Hear You Right? A 97 Percent Client Retention Rate? Metroclean, located in Houston, TX, is an impressive cleaning company. Established in 1992, the company cleans more than 7 million square feet of commercial space each day. Metroclean also maintains an astounding 97 percent client retention rate, is the 24th fastest growing and 28th largest minority-owned business in the city. Naoko Costantini, who purchased the company in 2003 after graduating from Rice University with an MBA degree, says the company takes pride in developing personal relationships with its customers, providing top quality service, and listening to their customers' needs. And, adds Costantini, more customers are now demanding solutions in one area: hygienically clean restrooms. With a 97 percent client retention

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