SUCCESS STORY: DIABETES VICTORIA Diabetes Victoria boosts contact center capacity with QPC Diabetes Victoria is a peak consumer body and leading charity representing all people affected by diabetes and those at risk of developing diabetes. They help all people affected by diabetes contribute to the search for a cure. Their work covers type 1, type 2 and gestational diabetes, as well as programs for those at risk. Diabetes Victoria has 40,000 financial members and provides support and services to more than 300,000 people across the state that are affected by diabetes. The challenge As the number of people diagnosed with diabetes continues to rise, Diabetes Victoria is finding itself under increasing pressure to provide support. The staff is constantly seeking ways to impro

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