Devereux was looking to streamline their IT department service to efficiently handle the call volume.
Devereux was looking to streamline their IT department service to efficiently handle the call volume.
2 PagesCustomer The Devereux Foundation is a U.S. non-profit organization that operates 15 centers in 11 states providing services for persons with developmental, educational, and emotional disabilities. The IT department at Devereux supplies technical support to 6000 internal/external users and supports a 10 hour per day call center shift. Speed of service is crucial to the IT team, as in many cases the person seeking assistance is a doctor or a nurse. Challenge Devereux was looking to streamline their IT department service to efficiently handle the call volume. They were unhappy with the previous hosted call center supplier due to signicant downtime, daily technical issues, and unprofessional support. It frequently took multiple days to resolve issues. People calling in for service we
