Case Study
Developing a One-to-One Customer Conversation
Developing a One-to-One Customer Conversation Omni-Channel Marketing Challenges and Solutions for Today’s Modern Retailer An Iterable Research ReportToday’s consumers are more informed, diverse, demanding and well-connected than ever before. With nearly unrestricted access to shopping resources used for discovery, comparison, and purchase, consumers are able to shop at will, often independent of branded retailer guidance. This rise of consumer independence can be attributed to the emergence of technological advancements favoring consumer empowerment; however, the repeated failures of brands to proactively offer personalized, high-value shopping experiences at scale is a significant contributing factor of consumer exodus. This has fostered an inclination among shoppers to become s