Customer Success: Desktop Metal Founded in 2015, Desktop Metal is a company committed to reinventing the way engineering and manufacturing teams produce metal parts, from the first stages of prototyping through mass production. Growing at a fast pace in a leadership position demands the entire organization have the ability to expand in all facets of the business. Service is critical when driving new technology into the market, especially as a young company. Product quality is tantamount and customer service essential. Vice President of IS, Tony DiMaio, phrased it this way: “We need to rapidly scale our abilities to automate our customer service response times. Global customers need to be responded to as quickly as local customers. We saw the project with Endowance Solutions as a

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