1 CASE STUDY DELIVERING TRUE OMNICHANNEL ENGAGEMENT FOR WILEY EFFICIENT LEARNINGCASE STUDY: DELIVERING TRUE OMNICHANNEL ENGAGEMENT FOR WILEY EFFICIENT LEARNING Wiley is a global provider of knowledge and knowledge-enabled services that improve outcomes in areas of research, professional practice and education. Through the Research segment, the Company provides digital and print scientific, technical, medical, and scholarly journals, reference works, books, database services, and advertising. The Professional Development segment provides digital and print books, online assessment and training services, and test prep and certification. In Education, Wiley provides education solutions including online program management services for higher education institutions and course man

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