Business Challenge South Africa-based Capitec Bank (JSE: CPI) is a retail bank that provides accessible and affordable banking services to low-income clients via innovative technology. Capitec was experiencing rapid growth, but management wanted to ensure that this did not compromise the company’s commitment to delivering unparalleled customer service. Also, implementing the final phase of South Africa’s National Credit Act (NCA), which required banks to give consumers a clearer picture of lending practices, meant they needed compliance training. How SumTotal Helped Capitec, with SumTotal partner LR Learning Solutions, launched a company-wide talent development program dubbed “e-village” using SumTotal’s learning management system. The solution automatically prompts staff when a

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