Continuing Services (CS): Evergreen Delivers Exceptional Quality While Lowering Costs 47% for Supporting HP SM, AM and uCMDB Solutions Background and Challenge A Fortune 500 Energy Services Company partnered with Evergreen to transform their complex IT Service Management (ITSM) environment. They reached an industry-leading operational state built upon HP Service Manager, Asset Manager and uCMDB. Evergreen was selected for its long, proven track record and methodology for creating unifi ed, business-driven solutions. Once operational, the client needed a cost-effective way to build on their initial success. They knew it was critical to provide excellent user support and to continue delivering new and evolving functionality as required, led by deep knowledge of best practices and expe

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