Client Spotlight: South Carolina Federal Credit Union THE CHALLENGE THE CHANGE Over its 85 years, South Carolina Federal Credit Union has provided member- centric service, helping the institution to grow exponentially. Traditionally, members and potential members would call or walk into a branch location, and as the credit union has grown, it has offered online connections through its website. South Carolina Federal listens to and frequently surveys their members. A few years ago, they were hearing that members were waiting too long to meet with representatives. This had several causes: limited meeting room space, representatives with different areas of expertise who traveled to different locations, and the good problem of having markedly increased volume. South Carolina Federal d

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