De Mandemakers Group Leverages Product Data to Build a Superior Customer Experience
De Mandemakers Group Leverages Product Data to Build a Superior Customer Experience
4 PagesFrom a House to a Home: De Mandemakers Group Leverages Product Data to Build a Superior Customer Experience Goals Deliver superior customer service while managing a comprehensive line of kitchen and bath fittings, and home furnishings Create a single source of truth for disparate home products Enrich supplemental product data with accompanying employee knowledge Solution Informatica MDM – Product 360 creates a single data platform for home fittings and furnishings Onboard valuable kitchen, bathroom and home furnishings product data from suppliers Educate departments to share data strategically to enhance the customer experience Results Enhances customer satisfaction through clearer communication of home products offered and more personalized service Increases revenue oppor
