CASE STUDY Davies Turner Transforms Customer Service with Real-Time Stock Insights. Work Like Tomor?w. 520 BOTS IN PRODUCTION 15-30 MINUTES TO SET UP A NEW BOT 100% OF SHIPMENTS TRACKED WITHOUT ADDING MORE STAFF Freight forwarding and logistics specialist Davies Turner transforms customer service with Kofax RPATM. Automated inventory and order tracking provide customers with on-demand insights into stock and shipments, and help teams work more productively—enabling the company to take on more business without increasing headcount.“We always managed to stay on top of customer queries and meet our service-level agreements [SLAs], but we knew that we could do better,” said Darren Gurney. “We wanted to be more proactive, and provide all customers with up-to-the-minute insigh

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