CASE STUDY Safe-Guard Transforms Contract Payments and Claims Processing with Kofax. 75% REDUCTION IN ADJUDICATION TIMES 100% AUTOMATION INCREASES RESPONSIVENESS TO CUSTOMERS 15% INCREASE IN CUSTOMER SATISFACTION To increase customer satisfaction and improve the payment process, Safe-Guard aimed to eliminate any sticking-points in the customer journey that could cause contract and claims requests to be delayed. Today, the Kofax Intelligent Automation Platform allows Safe-Guard to automate the contract process and accelerate the end-to-end claims lifecycle, from submission to payment. The solution extracts 86 data points from the 14 claims documents, eliminating the need for assessors to manually review them.Safe-Guard realized that it had a valuable opportunity to tra

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