Avanade helped Dal-Tile enhance customer convenience by developing an online warranty center CRM portal that streamlines the warranty process. This solution reduced time and effort for customers ranging from DIYers to major contractors, improving overall customer experience. Avanade’s expertise enabled Dal-Tile to scale operations efficiently by digitizing and automating warranty management, supporting growth and reinforcing the company’s leadership in the natural stone and ceramic tile industry globally.

Join for free to read