Daisy designed a call centre solution with Mencap based on its existing telecoms infrastructure by adding the Avaya Aura Contact Centre application.
Daisy designed a call centre solution with Mencap based on its existing telecoms infrastructure by adding the Avaya Aura Contact Centre application.
2 Pageswe are daisy T 0845 450 4520 E info@daisygroup.com www.daisygroup.com Daisy House, Lindred Rd. Business Park, Nelson, Lancashire, BB9 5SR delivers first-class care and support The Background Mencap is the UK’s leading learning disability charity. It not only works with people with a learning disability, but also their families and carers. Mencap works collaboratively, fighting for equal rights, campaigning for greater opportunities and challenging attitudes and prejudice. Mencap also provides help and support through supported living, supported employment, respite services, organised activities, systemic and individual advocacy, and outreach support. Mencap is a customer of Daisy (formerly Alternative). The Challenge As with so many organisations, at Mencap it is vital that e
