improving access to services The Background South Kesteven District Council’s vision is to shape the future together with their partners and residents, to develop a place where people really matter - focusing on delivering outstanding services. Two of its key priorities are improving access to council services and finding better ways to communicate with residents. South Kesteven District Council is a customer of Daisy Corporate Services (formerly Damovo UK). The Challenge Under the eGovernment banner, the council initiated a project to bring its various services into a dedicated customer service centre, to handle queries from the public about council services. However, still lacking was a system which could manage incoming calls within the customer service centre. In addition,

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