Case Study: Cycle-Time Reduction, Banking This Case Study describes how Gagnon Associates helped a small credit union significantly reduce the cycle-time of many of its key business processes, resulting in higher productivity, cost reductions, and increased customer satisfaction: The Company A Metro-West, Boston, USA financial institution. The Problem In fiercely competitive local environment, new CEO, committed to business transformation, mandates strategic review of all key business processes. Strategy: significantly differentiate the institution against its local competition by becoming more efficient and effective at delivering “stand-out” customer service. CEO also has personal agenda to eliminate functional “silos” and create more cross-functionally effective organization. The

Join for free to read