We hire to a success profile so the issue must be in Training”. “We do comprehensive retention testing after every training module and people who cannot pass these tests or the final training calibration are let go. The issue is in Nesting”. “We don’t release anyone who isn’t achieving minimal requirements. They are performing here so the issue is that they are left to flounder when put in production”. “We get people on the floor who should never have been hired”. Why does it take so long to get an agent to perform at the same level as the production floor? Round and round we go. Sound familiar? At OPSIFY we are continuously assessing and analyzing our processes to ensure we are improving and not just standing still. Our culture is built on using quality tools and processes along with

Join for free to read