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Customer Support As A Competitive Advantage

Customer Support As A Competitive Advantage

Kepner Tregoe
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www.kepner-tregoe.com Copyright © 2014 Kepner-Tregoe, Inc. All Rights Reserved. KL683.b 700-10-P320707 CLIENT Siemens Automation and Drives (A&D) manufactures hardware and software automation components, providing tailored automation solutions in a range of industries. Working in a global market, Siemens A&D’s outstanding service and support has made customer satisfaction a strategic competitive advantage. CHALLENGE Building on a wealth of ex

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