Case Study
When Customer Satisfaction Is At The Heart And Soul Of A Company
www.kepner-tregoe.com Copyright © 2014 Kepner-Tregoe, Inc. All Rights Reserved. KL559.b 700-10-P215306 CLIENT Cisco Systems, Inc. is the worldwide leader in networking for the Internet. According to Cisco president and CEO John Chambers, “Customer satisfaction is the heart and soul of our company. ” The Cisco Technical Assistance Centre (TAC) in Brussels provides award-winning post-sales support for thousands of calls from Europe, the Middle