Case Study
Rapid Problem Solving Process Secures Key Customer Relationship
www.kepner-tregoe.com Copyright © 2014 Kepner-Tregoe, Inc. All Rights Reserved. KL790.b 700-47-P454012 CLIENT The Sherwin-Williams Company is the largest producer of paints and coatings in the United States and among the largest producers in the world. CHALLENGE A valued, long-term customer who is a leading manufacturer of healthcare equipment reported that test samples had failed a critical chemical resistance test. The customer uses external