Hospitality Customer story Mark Sargeant2 Customer story - Mark Sargeant Mark Sargeant Staff scheduling...with spreadsheets From Head Chef of Gordon Ramsay at Claridges, to owner and operator of his own restaurant group; Michelin-starred chef Mark Sargeant has certainly made a name for himself in the hospitality industry. With a mix of fine dining restaurants, pubs and takeaway restaurants it’s safe to say each of his sites has its own unique charm and target audience; yet they were all facing similar challenges. All four sites were building staff rotas using spreadsheets and managing their costs in a reactive way. At the end of each month, the accounts team analysed the costs to approximate how busy each day had been; they used this to decide how many staff to schedule on future r

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