Retail Customer story BAK2 Customer story - BAK BAK - an O2 franchise The frustrations of manual staff scheduling O2 franchise BAK operates 23 stores and 1 call centre across Yorkshire, the North East and the South of England, making it one of the largest O2 franchises in the UK. When BAK started out 10 years ago they implemented a workforce management solution almost immediately. However, they soon identified a number of issues and decided it didn’t deliver in the areas they needed it to, so returned to using spreadsheets to build staff rotas and monitor time and attendance. As the company grew, the frustrations of this manual approach became too much for the business. The franchise was seeing inaccuracies in staff clocking-in & out, which was resulting in both high wage costs

Join for free to read