? This west coast based carrier desired to enable its customers to have sin- gle point of view for their account and integrated this portal based solu- tion with multiple backend systems. ? Client also sought to utilize modern technology to enable easy mainte- nance and up-keep of the website ? The client sought to integrate the multiple entry points to interact with the customers and provide a better richer experience ? The goal was to provide Self-Serve capabilities in order to view policy and billing information, make online payment, report a claim, view claim status, address endorsements ? Client sought to provide a secure channel for customers to access their data ? To integrate the web based solution with Policy Admin database and the document repository ? Solutio

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