? Need for consolidating multiple document templates into smaller number of templates. ? Need for capabilities to allow business owners to collaborate and edit the content of the interactive letters. ? Rebranding of 1700+ word documents. ? Unstructured LAN based folder structure causing issues with correspondence template management. ? Inconsistent customer communication, and lack of personalized communications. ? Shorter time line to migrate the word documents to Exstream. ? Fulfillment of Empower documents via Command center within Exstream instead of web service. ? Implemented VM practice accelerators for document migration and design – saved significant design effort to meet time lines. ? Instituted deployment processes, checklists, custom scripts for package comparison to reduce de

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