Our Client, a Farm Bureau Insurance Car- rier, had recognized the shift in de- mographics and the implications on the preferred channels of transacting busi- ness with the Insurance Carrier. Insureds increasingly expect to view poli- cy information online, and engage with the Carrier for a variety of transactions through multiple channels of their choice and convenience. To align with this vision, the Carrier sought to provide self-serve capabilities to its Insureds via a portal. Existing systems were not easy to extend to the web via a portal. The customer self -service portal was expected to: ? Provide a portal infrastructure that would be exposed through the web ? Provide Self-Serve capabilities in or- der to view policy and billing infor- mation, make online payment, r

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