Customer Focus You Can Take to the Bank

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Improving First Contact Resolution: Customer Focus You Can Take to the Bank One of the largest financial institutions in South America recently underwent a restructuring process aimed at reducing costs and optimizing quality. High among the financial company’s objectives was making sure its customers’ service needs were met immediately and effectively. We were brought in to help improve the bank’s contact center interactions, with the primar

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Customer Focus You Can Take to the Bank

Customer Focus You Can Take to the Bank

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