Charlotte Russe Expands ServiceChannel Use Cases to Slash Costs and Streamline Operations across the Company
Charlotte Russe Expands ServiceChannel Use Cases to Slash Costs and Streamline Operations across the Company
3 PagesCompany Overview Charlotte Russe is a clothing retail chain store in the United States, headquartered in San Diego, California. Fashions in the stores are targeted at women in their teens and twenties. The company owns and operates 560 stores in many malls / shopping centers across 45 states. Challenges Under new leadership, the Charlotte Russe facilities management team initiated a project to identify ways to further expand the usage of the ServiceChannel platform that the company had deployed years ago. Previous to this project, the company had been using ServiceChannel primarily as a work order management platform. Some specific operational challenges it wanted to address through this project included: 6 Limited visibility and transparency of its operations due to lack o
