Challenge A&W is one of the largest fast food franchises in Canada, with more than 900 locations across the country. Maintaining brand integrity in a company this large is a challenge; each restaurant is individually managed, but all of them need to adhere to the same standards and training procedures. To ensure that all of their employees receive the same level of training, A&W relies on a decentralized Learning Management System (LMS) that teaches new employees about A&W employee standards, expectations, and responsibilities. However, Emily Duholke, A&W’s Manager of Restaurant Training & Transformation, said that working within their previous LMS wasn’t always easy. “We have a decentralized system due to our franchise structure,” Duholke explained. “So we have thousands of

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