Crescent Parts & Equipment HVAC/R distributor reduces costs for customers while minimizing manual tasks
Crescent Parts & Equipment HVAC/R distributor reduces costs for customers while minimizing manual tasks
2 Pages67% REDUCTION In costs 8.36% Electronic payments 77% EPRESENTMENT Achieved THE CHALLENGE Crescent Parts & Equipment is a wholesale distributor of HVAC/R parts and equipment in Missouri and southern Illinois. They are a third-generation, family-owned company that has been thriving for more than 70 years. Not only do they provide high-quality products, they pride themselves on providing unbeatable customer service from expert staff. Crescent was struggling, however, to manage its order-to-cash process efficiently. The process was not only highly manual, but it was costly, didn’t allow for the tracking of invoices and had limited security measures. They knew something needed to change but feared that their customer base would be reluctant to move to an electronic solution. BILLTRUS
