Kerv helped Atom Bank upgrade to Genesys Cloud, enabling a data-driven digital customer experience that supports their mobile app and contact centre. Their solution enhanced CX with seamless, flexible service, aligning with Atom’s innovative four-day workweek and remote work model. Kerv’s support improved agent attraction and retention while empowering supervisors with better oversight. This collaboration ensured Atom Bank could deliver transparent, efficient financial services, maintain high Trustpilot scores, and lead the way in digital banking innovation.

Join for free to read