The Challenge: Royal Mail faces significant challenge from an uncertain UK business landscape, changing customer needs and a highly competitive market. They have a continuing decline in letters and fierce competition in parcel deliveries. Add to this potential for labour cost inflation and the impact from Brexit negotiations and Royal Mail faces a number of critical challenges in 2018 and beyond. Their five-year corporate strategy relies on substantive technology enablement as Royal Mail enters the digital age. Consequently, Royal Mail’s IT strategy has become an integral aspect of the wider business strategy. The ‘GetAgile’ IT strategy has three elements: Create a customer-centric, digitally-minded business; build an agile organisation; and architect Royal Mail’s technology platform

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