Creating a digital point of difference for students Job to be done Streamline the systems that manage IT to accelerate the digital transformation of university service Solutions to do it - S ervic eNo w ® Customer Service Management - S ervic eNo w ® IT Service Management What we did Incorporated ServiceNow as part of the University of South Carolina’s digital strategy, and established an effective knowledge sharing platform With 10x increase in knowledge use in 2019 vs 2018 And saving $8,154 in one week through self-service initiatives UofSC achieved 79% deflection rate for incoming phone calls Educating a state, engaging a community The University of South Carolina (UofSC) is the largest publicly funded university in the state. The flagship campus has approximat

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